Privacy Policy

Last Revision: 4/15/2021



We respect your right to privacy when using our Service, so we have created this Privacy Policy to explain how we collect, use, and share data that you provide to us.


This Privacy Policy details the personal data that HitGrab Inc. (“HitGrab”, “we”, “us”, or “our”) receives from you or about you, and how we process that information, as well as your rights and obligations as they relate to your personal data. This Privacy Policy solely governs how information is gathered by the EnglishQuest Application (“EnglishQuest” or the “App”.) 


HitGrab Inc is a company registered at 55 Adelaide Street West, Toronto, ON, M5C 1K6, Canada, and as such the province of Ontario and nation of Canada are the data controllers for the purposes of any relevant data legislation or protection laws.


By using or accessing the Service, you have read and agreed to the terms of this Privacy Policy. Capitalized terms not defined in this document are defined in the Terms and Conditions of Service (“Terms and Conditions”) located at From time to time, we may update our Privacy Policy to reflect changes in how we store or manage data. Changes to the Privacy Policy will be posted on this page with the date of last revision. The Privacy Policy is assumed to take effect upon the update of this page.


What Information We Collect

This Privacy Policy explains how we collect and use your personal data.


Information that you provide

Through our registration process, you will provide us with your name and e-mail address (or the e-mail address of a parent or guardian), and date of birth. Should you choose to purchase a subscription Service or virtual items, your payment transaction information will also be collected to pay for HitGrab services.


Activity Data

When you use the Service, information based on your lesson experience, activity habits, play frequency, purchase history, as well as engagement with any educational information or sending of messages to other uses (“Activity Data”) will be collected through an embedded analytics framework known as Amplitude. This service allows us to understand our user experience to make better informed decisions about new features and updates. 

We also collect technical data about how you interact with our Services, including collection of device type, screen resolution and software version. For information about browsing information collected by our Service, please see Cookies below.

Live Speech Recognition

When you engage with activities that require Live Speech Recognition, we will use the microphone in your device through the lesson to listen to your speech. To recognize speech your audio may be sent to Google as a third party service provider. We may ask you to allow EnglishQuest to collect and analyze your speech data to help us understand the effectiveness of our lessons, and to improve the product. If you choose not to share your audio with us, or if we haven’t asked you yet, then your audio will not be used in this way.


Third Party Data

We also collect information about you from third parties. For more information, see Information obtained by Third Parties.



When you enter the Website, we collect your browser type and your IP address (a unique address that identifies your computer on the Internet). When you use our mobile App, we may collect your device’s browsing information including device type, IP address and web browser.


In addition, we store certain information from your browser using “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you certain features available on the Website (e.g., customized delivery of information).


You can find more information about cookies and how to manage them at


Information Obtained by Third Parties

To support and enhance the Service, we work with a variety of third party advertising networks, marketing analytics service providers and website analysis firms, such as Google, Facebook, Kakao, and Amplitude. These Third Party Advertising Service Providers collect and use personal data about your visits to and use of the Website and mobile Application, as well as other websites in order to serve you with advertisements and content tailored to meet your preferences and likely interests or better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.


We use Google Analytics which is a web analytics tool that helps us understand how users engage with the Website. Like many services, Google Analytics uses first-party cookies to track user interactions as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page:


You can opt-out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative (“NAI”) or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools. The NAI’s opt-out tool can be found here and the DAA’s opt out tool can be found here


In addition, your mobile devices may offer settings that enable you to make choices about the collection, use, or transfer of mobile app information for online behavioral advertising (for example, Apple iOS’ Advertising ID and Google Android’s Advertising ID). Please note that opting out does not prevent the display of all advertisements to you.


Use of information obtained by EnglishQuest

EnglishQuest may occasionally send you service-related announcements through the general operation of the Service. We will also send you reminder notifications of upcoming educational milestones, lessons and challenges to reinforce learning progress. We process your data to help provide you with reliable Service and personalized features.


As a business, it is critical that we perform our contract with you to the best of our ability, and it is in our legitimate interest to maintain administrative correspondence for the purposes of account service. We will send you service emails by default to keep your account secure and retain access to the Service. You may opt out of any other non-essential service emails at any time.


We may also use your registered information to send you notifications regarding new services, offers, content, and promotions offered by EnglishQuest should you affirmatively consent to receive such communication.


Use of your profile information

Profile information is used by HitGrab to be presented back to and edited by you when you access the Service and to be presented to other users. In some cases, other users may see your profile due to being in a common subscription group.


HitGrab uses this information to provide you with support, to send you essential notifications, to enforce our terms, conditions and policies, to communicate with you, to administer the Service, and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. In all cases, this information is only accessible by qualified employees, licensors or contractors authorized to access profile information for a specific purpose.  


Sharing your personal data with third parties

HitGrab shares your personal data only when it is necessary in order to offer the Service, when legally required, or when permitted by you.


We will provide personal data to our hosting provider, search engine providers such as Google, analytics providers such as Amplitude, and support providers as required.


These data processors help us to provide you with the Service. For instance, data processors may allow us to identify when you’ve encountered a bug in our App. Using these operations, our service providers will have access to personal data when performing their duties for a limited time. As part of our contract with these service providers, we have implemented contractual obligations that limit the access and use of personal data.


We are required to access and disclose personal data in response to lawful requests, such as from a subpoena or court order, or in compliance with applicable laws. Additionally, we will access and share account information or other personal data when we believe it is necessary in order to comply with the law, to protect our interest or property, to prevent fraud or other illegal activities occurring through the Service, when investigating said fraud or illegal activity after it has already occurred, or to prevent harm. This will include sharing personal data with other companies, lawyers, agents, or law enforcement.


If ownership of all or substantially part of the HitGrab business, or individual business units or assets owned by HitGrab that are related to the Service were to change, your personal data would be transferred to the new owner. In any such transfer of information, your personal data would remain subject to this section.


HitGrab will share aggregate or anonymous data collected through the Service, including Activity Data, for purposes such as understanding or improving the service.


Data subject rights and data retention

You also have the following rights in relation to the personal data we hold about you, unless provided otherwise by local law:


  • To request access to, or erasure of, the personal data we hold about you.
  • To request us to restrict the processing of the personal data we hold about you.
  • To object to us processing personal data relating to you.
  • Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.
  • To export the personal data you have provided to HitGrab in a format that can be transferred electronically to a third party.
  • To delete your account with HitGrab by following the instructions available through the Service.

HitGrab will retain your data until your account is deleted, after which point we will retain anonymous data collected through the Service, including Activity Data, which may be used by us and shared with third parties in any manner. 


Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise particular rights if complying with it means that we are no longer able to meet our contractual obligation to provide you with particular products and services. We will keep you informed as to the actions that we are able to take upon the request being made.


Third party websites and links

Please note that cookies may be placed on your computer by third-party websites that refer you to our Service. We do not share your personal data with these third parties unless it is reasonably necessary in orde to offer the Service, but they may be able to link certain non-personally identifiable information that we transfer to them with personal data that they may have collected from you from other places. Please review the privacy policies of each website you visit to better understand their privacy practices. 


Our Services may contain links to websites operated by third parties. HitGrab does not control such sites and we are not responsible for their content, their privacy policies, or how they collect and use personal data. This includes personal and financial information collected by our third party payment processor to process payments for in-App purchases. HitGrabs inclusion of these links does not imply any endorsement of the content of such sites or of their owners or operators except as disclosed on the Services. Any information provided by you directly to these third parties will be subject to that third party’s Privacy Privacy.


Contact Us

HitGrab’s headquarters are located at:


HitGrab Inc.

55 Adelaide Street West

Toronto, ON M5C 1K3


Phone: 1- (905) 766-3373